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FAQs

What exactly is a Pawtrait?

All our Pawtraits are created by expert photoshop artists. We incorporate your pet into the design of your choice and apply our specially designed filters to create a Pawtrait that looks like it was painted by Michaelangelo himself!

How do the gift coupons work?

Once purchased you'll be emailed your gift card with a unique coupon to use at your leisure or gift to a loved one.
All gift coupons are valid for a one-time purchase and there are no refunds for any purchases that are of lower value than the value of the gift coupon. Any unused portion can be used on any future purchase using the same coupon code.

What is canvas mounting?

Canvas mounted prints have a beautiful, art quality. After we create your portrait we print it onto high-quality canvas, which is then carefully stretched over a wooden frame. All our canvas mounts are printed with a black edge to ensure things like ears aren’t wrapped around the edges.

What type of photo works best?

To help you choose the best image we have put together a list of tips and suggestions. Visit our “Photography Tips and Tricks” page to help you decide which photo to choose.

Our top tips:

1. Only upload high-resolution photos.

2. Don’t choose an image which is too dark or too light (blown out).

3. Avoid taking images from social media to use for your Pawtrait. These images are often compressed or reduced in size and lack the quality that will really make your design pop.

4. If your image won’t work we will let you know and offer the opportunity to upload another. If you don’t have another photo available we will offer a full refund. Once your portrait has been created and sent to the printer you will receive an email notification which includes a preview of it which is sharable via Facebook and other social networks.

What retouching will you do to my photo?

Our team are very experienced portrait retouchers but, apart from removing tears or some slobbering, we don’t retouch your pet.
We do adjust the overall tone of your pet to match the rest of the design. For example, if they are too bright and your chosen design is darker, we will gently darken them so it looks like they belong to the rest of the design.
Ultimately, all we do is make sure your pet belongs in your chosen design.

Will you change my image?

To offer you the best end result, our experienced Photoshop artists will enhance your image in a few ways. If your pet is facing the opposite direction to the design we will flip the design to match your pet. This is so any distinguishing features they have will remain on the correct side. If needed, we may darken or lighten your pet to accurately match the rest of the design.

Do I receive a proof?

No. We emphasise that customers take note of the design on the preview page before purchasing and are happy with the photo they have uploaded to us. This includes making sure the fur colour is accurate in your photo. We use the same colours and positions so you know exactly what you can expect of your own Pawtrait.

Shipping times & cost

Worldwide shipping is a flat rate of US$9.95. If you order more than one canvas in the same order you still only pay $9.95 for the whole order. Orders normally arrive within 3 weeks from the time of purchase to the time it arrives on your doorstep.

*Note: Delivery times can vary slightly from country to country, depending how remote your location is.

What about refunds or returning a damaged portrait?

Because all our portraits are customised artworks we do not offer refunds on purchases. We use only the best quality materials and printers and use sturdy packaging materials to protect your special portrait. However, if your design arrives damaged in any way, all you have to do is clearly photograph the damaged part of the print and email the photo to us through our “Help” page. We will reprint and send you a new one, no questions asked. The same delivery timeframe applies.

Will my photos remain private?

We treat all photos sent you us as your personal property. They will remain secure and will not be used for any other purpose other than in the production of your design.

If you love your design and want to have it displayed on our website please fill out our review form that we'll email you after delivery of your Pawtrait. Or let us know via help@pawtraits.art
And if we think your design is so outstanding and we would like to showcase it on our website we will ask for your permission to do so.

Caring for my Pawtrait?

At Pawtraits, we use only the highest quality canvas in our prints. Follow these tips to keep your Pawtrait in the best quality for many years to come!

LIGHT

Light that shines through the windows and also artificial ceiling lights or lamp light can damage canvas prints over time. Light breaks down the paper that the canvas print is printed on and also causes discolouration and an overall brittleness. For best results, it is best to avoid placing the canvas print in direct sunlight and keeping as much light away from the artwork as possible. Soft lighting is recommended.

HUMIDITY

Humidity can damage prints greatly. High humidity within an area can cause mould and mildew in places on the print. Mould and mildew can completely destroy good artwork so humidity needs to be kept low within the area where the prints are placed. Moisture in the air builds up when there’s not enough air circulating around so be sure to check room ventilation; open windows or doors regularly.

DUST

Removing dust is important in maintaining and caring for prints. Avoid a cloth which is rough and heavy to wipe away the dust and don’t use polish or chemicals to get rid of the dust. Cloths made of the softest material possible should only be used. We recommend you dust your Pawtrait regularly to maintain the best quality.

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